Frequently Asked Questions

Discover the answers to some of the most commonly asked questions about our business.

Get to Know Our Business a Little Better

At Prestige Maintenance USA, we know that selecting a commercial cleaning company is an important decision for your business—it can make or break the appearance of your entire facility. That’s why we’re committed to providing you with all the information you need to make the best choice. Below, we’ve compiled a list of some of the most common questions and answers to help you understand our service, processes, policies, and more. Whether you’re a new or existing client or a future staff member, we strive to address all of your questions and concerns you may have.

Since 1976, Prestige Maintenance USA has prioritized service over sales to ensure that our clients receive consistent, quality services and the right people for a reliable experience. As the facilities maintenance and janitorial industry changes, family-owned companies like Prestige are becoming less common. Because we are family-owned, we can focus on what’s right for our customers. We combine the coverage and convenience of a large national provider with the flexibility and service of an independently owned family business.

Prestige is CIMS-GB (Green Building) certified with honors—a designation earned by less than 2% of cleaning companies. Prestige is also a woman-owned business that values diversity. We use the latest technology to deliver services and products that exceed our clients’ expectations.

Prestige provides janitorial and facilities maintenance services in hundreds of communities across the nation, and we are dedicated to improving and becoming part of each community where we work.

We realize that every business decision we make and every task we complete has an effect on the people who do them and the environment in which they’re done. That’s why we go to great lengths to take care of the people we work with and the communities we work in. We do this with charity drives, which provide food, toys, books and other necessities to everyone from troops overseas and children who need educational materials to unhoused individuals and others in need.

Prestige also organizes Employee Volunteer Days to allow us to give back and to give our employees a chance to team up together outside of their normal work environment.

Prestige’s scalable solutions are flexible enough to meet the requirements of any client. We service a diverse portfolio of Fortune 100 and 500 companies from sectors such as retail, transportation, distribution, and grocery. As a family-owned-and-operated company, we seek partners that have similar values and want to form solid, lasting relationships. We pride ourselves on providing results that enhance the experience of our client’s customers and employees.

Speak to a Cleaning Expert Today

Have more questions? Reach out to us today to speak to an expert and schedule a no-risk consultation for commercial cleaning solutions.

Prestige is run with leading-edge innovations. Our technology allows us to effectively manage customer work orders and staff. We use industry-leading technology to manage our hourly workforce. This technology allows front-line managers to pull up a dashboard from their mobile device and see all of their locations, as well as the status of all the employees they manage in real-time. The software also has the ability to generate automatic customer reports. Our software allows managers to quickly resolve coverage issues before they become a problem for our customers.

Prestige also uses a Computerized Maintenance Management System (CMMS) to manage employees, automatically generate work orders and optimize inspections. With this innovative software, managers receive an e-mail alert when a customer submits a work order. There is no need for a dispatcher because orders are automatically routed through the software and directly sent to the field team. This is especially useful during emergency situations and natural disasters.

We have both proactive and reactive systems to ensure our employees arrive on the job site and begin performing in a timely fashion. Supervisors work closely with employees to ensure they will be at the job site, but they also have contingency plans and support employees available to cover for absent employees.

In addition, our timekeeping system will notify field management 15 minutes after the start of the shift if fewer employees than required are on site. This allows us to quickly resolve coverage issues before they become a problem for our customers. The system also allows supervisors to monitor where the employees are working in real-time at any time.

Prestige has a network of equipment service providers that performs onsite repairs to reduce downtime. In addition to reactionary service calls, Prestige also performs preventative maintenance designed to decrease the likelihood of service interruption and extend the life cycle of our assets.

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